Shipping Policy

All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!

Due to the impact of COVID-19, the production and delivery times have been delayed by up to 10 business days than the time frame below. We truly apologize for this inconvenience and Thank you for your understanding and sympathy with us in this situation.

Wish you and your family all the best.

1.How long for shipment?

• Receiving time = Processing time +Shipping time.
• Orders can be cancelled or modified within 2 hours after being placed
• Estimated time of arrival:

• Product	Production Time	Shipping Time
  Apparel	2 - 4 Business days	7 - 10 Business days
  Mask	2 - 4 Business days	7 - 10 Business days
  Bag	2 - 4 Business days	7 - 10 Business days
  Fleece Blanket	2 - 4 Business days	7 - 10 Business days
  Canvas	2 - 4 Business days	7 - 10 Business days
  Pillow	4 - 6 Business days	7 - 10 Business days
  Garden Flag/ Yard sign	4 - 6 Business days	7 - 10 Business days
  Other	4 - 10 Business days	7 - 10 Business days

• The above time frame is only applied for orders to the US with standard shipping methods.
• International orders: It may take additional days if orders have to go through customs.
• Due to the global impact of COVID-19, the processing time will be a bit delayed than usual.

We Use DHL、USPS、EMS.

Note: The shipping time will be affected by public holidays, destination countries (especially shipping addresses outside USA or UK), bad weather and international couriers. 

2.Where is my order?

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status.

3.Tips for shipping:

• 1) For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process.
• 2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 
• 3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Non delivery or extra shipping fee due to personal reasons will not be taken by yecustom.
• 4) Your order can be tracked in details only when it arrives in your country's facility. After it arrives in your country, please allow 5-7 days more for the package to reach you. 
• If you have any question, please contact our customer service. Since we have too many emails to deal with every day, your email may be replied in 24 hours. Thank you for your patience and understanding!

4.Incorrect address

Make sure you provide the correct address at checkout because:

• If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. 
• We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Yecustom.com and if you have any questions, please don't hesitate to contact us via: support@yecustom.com